Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Times
After your order ships, estimated delivery times are:
- Czech Republic and domestic orders: 3–7 business days
- International orders: 7–21 business days, depending on the destination and carrier
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs
Shipping costs and estimated delivery times are calculated and displayed at checkout.
International Shipping
We ship internationally. Customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please check your tracking link first. If the issue persists, contact us and we will be happy to assist.
Contact
If you have any questions about shipping or your order, please contact us at stoneatelierprague@gmail.com